Return & Refund Policy
At Satveda Herbs, we strive to deliver products of the highest quality. If you are not completely satisfied with your purchase for any reason, we are here to help.
Return Eligibility
Return requests must be initiated within 7 days from the date of delivery.
To be eligible for a return, the product must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, with all tags intact and accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Opened or used personal care and wellness products.
Items purchased on clearance sales or special promotional offers.
Products with damaged or missing original packaging caused by customer handling.
How to Initiate a Return
Submit a Request: Contact our customer support team via email at [satvedaherbs@gmail.com] or WhatsApp at [6307929798] with your Order ID and the reason for the return.
Product Inspection: Our team will review your request and share the approval status along with pickup details within 24 to 48 hours.
Pickup Process: Once approved, our courier partner will pick up the package from your specified address.
Refund Policy
Refunds will only be processed after the returned product successfully passes our quality inspection.
Once approved, the refund will be credited to your original payment method within 5–7 working days.
For Cash on Delivery (COD) orders, you will be asked to provide your bank account or UPI details to receive the refund.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please inform us within 24 to 48 hours of delivery with an unboxing video or photos. We will arrange a replacement at no additional charge.
Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to us:
Email: satvedaherbs@gmail.com
WhatsApp: 6307929798
